Payment Methods of Halong Bay Cruise Group
PAYMENT METHODS - HALONG BAY CRUISE GROUP
To ensure a seamless and secure booking process, Halong Bay Cruise Group offers flexible payment solutions tailored to your convenience. Below is the detailed guide on how to settle your booking.Deposit Payment
To guarantee your reservation, a deposit is required in advance.
• Deposit Amount: Typically ranges from 10% to 30% of the total tour cost.
• No Extra Cost: We support our customers by covering all bank fees for deposit payments made via our website or payment links. You pay exactly the amount shown with 0% extra charge.
• We accept all major international cards, including Visa, MasterCard, and American Express.
Balance Payment
The remaining balance must be settled at least three day before your departure date. You may choose one of the following two options:
• Option 1: Pay at Our Office
You can visit our Hanoi office at 39C Hang Hanh Street, Hoan Kiem District with cash in (USD, EUR, AUD, SGD, or VND) or by card with extra 2% bank transation fee.
We are open daily (Monday to Sunday) from 6:30 AM to 10:45 PM to assist you.
• Option 2: Pay via Secure Payment Link
If you cannot visit our office, we can send a OnePay Link directly to your email. This allows you to settle the balance quickly and safely from anywhere in just 5 minutes.
WHY BOOK WITH US?
Maximum Security: We utilize the OnePay International Payment System - the leading secure gateway in Vietnam (partnered with Vietcombank). Your card details are encrypted and processed directly by the bank; no one, including our staff, can see your sensitive information.
• Official Branding: For your peace of mind, you will always see the Halong Bay Cruise Group - Ha Long Travel Group - Vietnam Travel Service logo and credentials on every payment interface.
• Best Price Guarantee: Booking directly through our official website ensures you receive the most competitive rates and exclusive promotions.
• Flexible Refund Policy: If a refund is required (subject to tour conditions), we process it directly back to your original payment card. The process typically takes approximately 12 working days to reflect in your account.
CONTACT US
Our dedicated team is available 24/7 to provide urgent assistance or answer any questions regarding your payment.
• Hotline/WhatsApp: +84 971 812 596 – Megan Vuong (Ms.) – Sales Department.
• Email: info@halongbaycruisegroup.com
• Website: www.halongbaycruisegroup.com.
PLEASE CONTACT US IF YOU NEED ANY FURTHER INFORMATION.
